Live / Slots
00q0 collects only the account and payment data needed to keep your wallet active and your sessions running — nothing beyond what your account activity generates. Access to this platform and the data practices described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — name, contact address, and the mobile wallet identifiers you connect for transactions, such as a Nagad or Rocket number. We also log session activity: pages visited, device type, browser version, and the timestamps of account actions like deposits or withdrawals. This data lets us process your transactions accurately, keep your account secure, and respond to support queries you raise directly. We do not sell your personal data to third parties, and we do not share it with advertisers. Where data is shared — for example, with a payment processor handling your Rocket transfer — it is shared only to the extent needed to complete that transaction. Retention periods follow the requirements of the jurisdiction under which your account operates; where local law sets a minimum, we meet it. If you close your account, we retain only what applicable rules require us to keep, and nothing more. All data practices described here apply only where access to this platform is permitted under local law and within eligible regions.
This policy covers the data practices of 00q0 directly — what we collect, how we store it, and who can access it. It does not extend to third-party services you reach through links on our platform, and it does not override the terms of external payment processors. Understand what falls inside and outside the boundary of this document before acting on it.
Any data you submit when logging in, verifying your identity, or updating your account profile falls fully within this policy. This includes your registered contact details and any wallet numbers linked to your account dashboard.
Deposit and withdrawal records processed through wallet routes — including Nagad and Rocket — are covered here for the portion we handle. The payment processor's own privacy terms govern their side of the same transaction.
Page-view logs, game session data from titles available in our lobby, and click-path records generated while you browse are collected by us and governed by this policy. RTP display and game mechanics data come from studio providers and are not our data.
External links, payment gateways you leave our interface to reach, and studio provider platforms sit outside this policy's scope. Review each third party's own published terms before sharing data with them.
This policy is not just a statement — there are real steps available to you. If you want to know what data we hold, you can request a summary through our support channel. If any detail in your account record is wrong — a contact number, a linked wallet identifier like a Nagad number — you can ask us to correct it, and we will act on that request. You also have the right to ask us to delete data that we are not legally required to keep once your account is closed. All requests are handled through the same support route we publish for account queries, so you are never sent to a separate process. Where your access to this platform depends on local law and eligible regions, any data rights you exercise must also be consistent with those jurisdictional conditions. We aim to respond to every data request with clear confirmation of what action we have taken or why a requested action cannot be completed.
Send a data summary request via our support channel. We will confirm what account and transaction data we hold against your registered profile, including any wallet identifiers such as a Rocket number.
If your contact address, mobile number or linked payment detail is recorded incorrectly, raise it through account support. We will update the record and confirm the change to you directly.
After account closure, you can ask us to remove data we are not required to retain. We will tell you what we can delete, what we must keep under applicable rules, and when the deletion is complete.
If any part of this privacy policy is unclear — how long we store session logs, what a Nagad transaction record contains — reach out through our support contact and we will explain in plain terms.
Privacy questions go through the same support paths we maintain for account queries. There is no separate data protection department to find — use the route that works on your device right now. We respond to privacy-related questions and data requests through the channels listed below. Response availability depends on queue volume; we do not publish a fixed SLA for privacy requests, but we aim to confirm receipt and provide a substantive reply as quickly as the request allows.
Open the live chat widget from your account dashboard to send a privacy query or data request directly. This is the fastest route for account-level questions about what data we hold.
Send a written data request or policy question to our support email address published in the account help section. Written requests create a clear record and are useful for correction or deletion queries.
The help centre inside your signed-in account area lists current support options and contact steps. Check it if you are unsure which route to use or if you need to attach account verification details to your request.
We apply access controls to your account record so that only authorised processes can read or write to it. Session cookies keep your login state active while you are on the platform; you can manage or clear them through your browser settings at any time. Data retention follows the minimum period required under the rules that apply to your eligible region — when that period ends, we remove the data. If you want to understand what a specific record contains or how long we keep it, the support routes above are the right place to start.
Session cookies maintain your logged-in state and remember your account preferences. You control them through your browser's cookie settings. Disabling certain cookies may affect how the account dashboard loads on your mobile device.
Access to your account record is restricted to authenticated sessions. If you suspect unauthorised access, change your password immediately and contact support through the live chat route or email channel listed above.
We keep transaction records — including Nagad and Rocket payment logs — for the minimum period required by the rules governing your eligible region. Records beyond that retention window are removed from active storage.
To request a correction, deletion or explanation of any data we hold, contact us through the support routes published in your account help centre. We confirm every completed action in writing via the channel you used to contact us.
These questions cover the data rights, contact steps and retention rules that come up most often. If yours is not here, the support routes in the section above are where to send it.
We collect the details you submit at registration — your contact information and any mobile wallet identifiers you link, such as a Nagad or Rocket number. We also log session activity: device type, browser version and the timestamps of account actions like deposits and withdrawals.
We do not sell your data to advertisers. Where sharing is necessary — for example, passing a wallet identifier to a payment processor handling your Rocket transfer — it covers only the minimum needed to complete that specific transaction. The processor's own privacy terms govern their portion.
Retention follows the minimum period required under the rules that apply to your eligible region. When that period ends, records are removed. If local law sets a longer minimum, we meet it. After account closure, we keep only what applicable rules require.
Yes. Send a data summary request through live chat or our support email address, both published in the account help centre. We will confirm what account and transaction data we hold against your registered profile and respond through the same channel you used.
Raise the correction through account support — live chat or email both work. Tell us which detail is wrong, for example a linked wallet number or contact address, and we will update the record and confirm the change to you directly once it is done.
This policy describes our data practices as the platform operates them. Whether you can access the platform at all depends on your local law and eligible region. The data practices described here apply to your account only where that access is permitted under applicable rules.