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These terms set out the rules that apply when you open an account with 00q0, make transactions using Nagad, Rocket or other supported payment routes, and access any content on this platform. Access and eligibility depend on your local law and your region — read these terms carefully before you proceed.
By creating an account with 00q0 and using any part of this platform — whether that is browsing the game lobby, placing a transaction via Nagad or Rocket, or reaching out through our support channels — you accept these terms in full. They apply to every session, every wallet action and every content request made through your account. These terms do not override any applicable local law in Bangladesh or your eligible region. Where local law and our terms conflict, local law takes precedence. We may revise these terms from time to time. When we do, we will notify you through your account dashboard or the email address on file. Continuing to use the platform after a revision is posted means you accept the updated version. Certain payment-specific conditions — such as the minimum and maximum transaction amounts visible in the deposit and withdrawal screens for Nagad, Rocket and other configured routes — are governed by both these terms and the published limits shown inside your account. Always check those fields before initiating a transaction. If anything in these terms is unclear, our support team is the right first stop before you take any account action.
Not every action on or near the 00q0 platform falls under these terms equally. Understanding the boundary saves you time if a question comes up. The four areas below draw the line clearly so you know which rules apply to which part of your experience.
These terms fully govern how you create, maintain and close your 00q0 account. This includes login credentials, account verification steps, session behaviour and your right to request a record of activity shown in your account history.
All deposits and withdrawals processed through configured routes — Nagad, Rocket, bKash or Bank Transfer — fall under these terms alongside the specific limits and conditions displayed at the payment step inside your account. Both sets of rules apply together.
Game titles, lobby pages, promotional notices and all other content hosted directly on 00q0 are covered by these terms. Rules around content use — such as not reproducing game screens or copying published odds — are part of this agreement.
Services not hosted by 00q0 — including your mobile wallet provider's own app, your bank's interface or any external website you reach by following a link — are outside the scope of these terms. Their own policies govern that part of your journey.
These terms are not just obligations — they also set out what you can actively do. Your account dashboard is the main place to exercise most of these rights. Transaction records, deposit history via Nagad or Rocket, and account detail fields are all accessible from the account section once you are logged in. If a record looks incorrect — say, a Rocket deposit that does not reflect the amount shown in your wallet — you can raise a correction request directly through the support channel. For broader questions about how your data is stored or what information we hold, a written request to our support team starts that process. We aim to handle account-related requests in the order they arrive; support will confirm the next step once your message is received. Where a request requires us to check a transaction log or account history, we will describe what we found and what action, if any, we have taken.
Log in and open the account history section to see your full transaction log, including all Nagad, Rocket and other payment activity. The records shown there are the reference point for any query.
If your registered email, phone number or payment details are wrong, update them in the account settings screen. For changes that require identity verification, follow the steps shown in that screen.
Send your question through the support contact route listed on this page. Include your account reference and a short description of the issue so the team can locate the relevant record quickly.
If you need help acting on any right under these terms — including requesting account closure — contact support in writing. We will confirm receipt and tell you what happens next.
Questions about these terms — whether about a specific clause, a transaction condition or how a rule applies to your account — should come to us directly through one of the routes below. Do not rely on third-party forums or unofficial channels for answers; only our published support routes reflect the current policy position.
Open the chat widget from any page while logged in to reach the support team. Describe your terms-related question and include your account reference so we can pull up the relevant record.
Send a written query to the support email address published in the account help section. Email is the preferred route for formal requests — for example, asking for a copy of your transaction data or raising a dispute about a payment condition.
The help centre inside your account lists answers to the most common terms and policy questions. Check there first — if the answer is not covered, escalate via chat or email and reference the help article you already read.
Knowing how we manage your information and apply these terms in practice gives you a clearer picture of what to expect. The four areas below describe our approach across data retention, account security, cookies and change requests.
We retain account and transaction records for the period required by applicable law and our internal policy. Your deposit history — including Nagad and Rocket transactions — is kept in your account log. You can request a summary of held data via the email support route.
Your account is protected by the login credentials you set at registration. We do not store full payment credentials on our side — wallet transactions via Nagad or Rocket are handled through their own secure flows. If you suspect unauthorised access, contact support immediately through live chat.
We use cookies to maintain your logged-in session and to understand how pages are used. Cookie settings can be adjusted in your browser. Disabling certain cookies may affect how the account dashboard and payment screens function on your mobile device.
If you believe a term has been applied incorrectly to your account, you can request a formal review via the email support route. Include the specific clause you are referencing and the account action you believe was affected. We will respond in writing.
The questions below cover what we hear most from account holders when they read these terms for the first time. If your question is not here, the support team can answer it directly.
Yes. All transactions processed through configured payment routes — including Nagad and Rocket — fall under these terms alongside the specific limits shown at the payment step inside your account. Both sets of conditions apply at the same time, so check the in-account fields before you complete a transaction.
We will notify you through your account dashboard or your registered email address when a material update is made. Continuing to use the platform after the update goes live means you accept the revised terms. If you disagree with a change, contact support before taking further account action.
Yes. Your account history section shows a log of all transactions including deposits and withdrawals made via Nagad, Rocket or other configured routes. That record is your reference point. If a transaction appears incorrect, raise the discrepancy through the support contact route.
Access and eligibility depend on your local law and eligible region. Where Bangladesh law and any clause of these terms conflict, local law takes precedence. We recommend reading these terms alongside any applicable local rules before using the platform.
Go to account settings while logged in and update the relevant field. Some changes — particularly those affecting your registered phone number or linked payment method — may require the verification steps shown in that screen. For changes that cannot be made in settings, contact support via email with your account reference.
Send a written request through the email support route. Include the specific clause you are referencing, your account reference and the action you believe was affected. We will review the relevant record and respond in writing with our finding and any next steps.